This is the first webinar in a series focused on aligning Enterprise Architecture with IT Service Management. This initiative is a joint effort by The Open Group and itSMF International.

The Enterprise Architecture (EA) function and IT Service Management (ITSM) often operate in separate “worlds” within the IT-organization. Many issues in IT management can be traced back to the disconnection between these two functions. Architects follow their own practices, such as TOGAF and ArchiMate, and use specialized tools (an EA-system) to manage the business and IT architecture. Meanwhile, ITSM practitioners adhere to frameworks like ITIL 4 and utilize tools such as a IT Service Management system and the Configuration Management Database (CMDB).

This webinar is jointly organised by The Open Group and itSMF International for itSMF members.

Agenda

1. Welcome & Introduction: Why this topic? • Patrik Solc, itSMF International
2. Setting the Scene: Connecting Enterprise Architecture and IT Service Management • Rob Akershoek, Co-Chair IT4IT Forum within The Open Group
3. DORA the Explorer: Navigating ICT Asset Criticality with EA and ITSMF • Tomas Hornicek, itSMF Slovakia, Enterprise Architect at VÚB banka
4. Customer Use Case: Allianz • Sok CHHIM, Enterprise Architect at Allianz
5. Q&A

At the end of the presentations, there will be a Q&A session and an opportunity to identify additional topics for future webinars.